Shipping & Delivery Policy

NEHMAT is committed to delivering your order accurately, in good condition, and always on time. Every piece of jewellery is safely packaged in tamper-proof signature luxury boxes to prevent transit damage.

We ship across 19,000+ pin codes in India through top express courier partners. For international shipping inquiries, customers may contact our concierge at support@nehmatstudio.com.

Orders are processed and dispatched within 1–3 business days after payment confirmation. Please note:

• Orders are not dispatched or processed on Sundays or national public holidays.
• During festive periods, mega sale events, or new collection launches, processing time may extend slightly by 24-48 hours.
• You will receive an automated confirmation email and SMS/WhatsApp message once your parcel is dispatched.

Estimated delivery timelines post-dispatch:

• Metro Cities (Mumbai, Delhi, Bangalore, etc.): 3–5 business days
• Tier 2 & Tier 3 Cities: 5–8 business days
• Remote / Northeast Areas: 7–10 business days

Timelines are estimates and may vary due to weather conditions, courier disruptions, or government restrictions. NEHMAT is not liable for third-party courier delays beyond our control.

Once your package is handed over to our courier partner, you will receive a tracking ID and live tracking link via Email, SMS, or WhatsApp. Tracking updates may take up to 24 hours to reflect on the courier's portal. You can also track your order on our Track Order page.

Customers are responsible for providing an accurate shipping address and contact number during checkout. NEHMAT will not be responsible for failed deliveries resulting from incomplete addresses, unreachable phone numbers, or customer unavailability. Re-delivery charges may apply if a package is returned to our studio.

If you receive a parcel that appears visibly damaged, torn, or tampered with at the time of delivery:

• Do not accept the delivery from the courier driver.
• Notify us immediately at support@nehmatstudio.com or WhatsApp (`+91 92243 46647`).
• Record a clear unboxing video before opening the package for damaged item claims (must be raised within 48 hours).

If an order is lost or stuck in transit beyond the estimated delivery date, we will initiate an investigation with the logistics provider. Resolutions take 5–7 business days. Upon courier confirmation of a lost shipment, a full refund or free replacement dispatch will be processed immediately.

Cash on Delivery is available across selected pin codes in India. NEHMAT reserves the right to restrict COD options for specific addresses or accounts with a history of repeated unaccepted COD deliveries.

NEHMAT shall not be liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, extreme weather conditions, government restrictions, transportation strikes, or regional lockdowns.