Frequently Asked Questions

Once your order is dispatched, you will receive a tracking link via Email, SMS, or WhatsApp. You can also track your shipment anytime on our Track Order Page using your Order ID (e.g. `#NEH12345`).

Yes! We offer 100% Free Express Shipping on all orders across India, with no minimum purchase requirement. Read full details on our Shipping & Delivery Policy.

Orders are dispatched within 1–3 business days. Delivery timelines post-dispatch:

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 5–8 business days
• Remote Areas: 7–10 business days

Yes, Cash on Delivery is available across 19,000+ pin codes in India. You can select COD at checkout.

Every piece comes with an automatic 6-month warranty covering gold plating finish retention, unexpected tarnishing, and manufacturing defects in clasps or stone settings under normal wear. View full terms on our Jewelry Care & Warranty Page.

Yes! Our jewellery features an advanced anti-tarnish protective coating that resists water, sweat, and everyday moisture. You can wear your favorite pieces during workouts, showers, and daily chores without fear of fading.

Store each item in your signature NEHMAT velvet pouch or box after use. Apply perfumes, hairsprays, and lotions before wearing your jewellery, and gently wipe pieces with a soft microfiber cloth after daily wear.

We accept return and exchange requests raised within 48 hours of delivery for damaged, defective, or wrong items delivered. Read complete eligibility criteria on our Refund & Return Policy.

Once your returned item passes quality inspection at our Mumbai studio, approved refunds are processed within 7–10 business days directly to your original payment method or bank account for COD orders.

To ensure quick, hassle-free replacement dispatch, an unboxing video helps us verify transit damage with our courier partners immediately.

We use premium skin-safe alloys plated in gold finishes, sealed with an invisible anti-tarnish protective coating, and hand-set with AAA marquise cubic zirconia (CZ) crystals and lab-grown solitaires.

Yes! All NEHMAT jewellery is 100% hypoallergenic, nickel-free, and lead-free, specifically crafted to prevent redness or skin irritation.

We accept UPI (Google Pay, PhonePe, PayTM), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Cash on Delivery (COD).

Yes! Every item comes packaged in our signature luxury gift box. You can enter the recipient's address at checkout and add a custom gift note.