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Warranty & Care Guide
Protection for your everyday shine. Guaranteed luster and anti-tarnish coverage for 6 months.
🛡️ NEHMAT 6-MONTH LUSTER GUARANTEE
Every piece of jewellery from NEHMAT is crafted with multi-layer tarnish-resistant protective coating and hypoallergenic alloys. We back our craftsmanship with an automatic 6-Month Luster Warranty from the date of delivery across India.
1. Warranty Overview
Our 6-Month Luster Warranty is automatically registered with your Order ID upon purchase at www.nehmatstudio.com. No physical warranty card registration is required. You are fully protected against tarnishing or plating discoloration for 180 days.
2. What Is Covered
Under our 6-Month Warranty, NEHMAT provides a free replacement or store credit for the following issues:
- ✓ Plating Fading & Discoloration: Unexpected dulling or fading of gold finish under normal everyday wear.
- ✓ Tarnishing & Oxidation: Premature dark spots or oxidation on the metal surface.
- ✓ Manufacturing Defects: Faulty clasps, loose stone settings, or structural joint issues present upon arrival or developing under normal handling.
3. What Is Excluded
The warranty does not cover damage resulting from misuse, accidents, or improper maintenance:
- ✕ Physical Breakage: Snapped chains, bent metal, or broken posts caused by excessive force, pulling, or accidental drops.
- ✕ Stone Loss From Impact: Crystals or stones knocked out due to hard surface impacts or rough handling.
- ✕ Chemical Exposure: Severe discoloration caused by direct contact with bleach, chlorine, industrial solvents, or concentrated acidic cleaners.
- ✕ Normal Wear Beyond 6 Months: Scratches or gradual surface wear after the 6-month warranty period.
4. How To Claim Warranty
Claiming your warranty is fast and straightforward:
- Email support@nehmatstudio.com or message us on WhatsApp with your Order ID (`#NEH12345`).
- Attach 2 clear photos showing the tarnishing or defect on the item.
- Our quality concierge team will review your claim within 24–48 hours and dispatch a free replacement or store credit.
5. Daily Care Rules
Follow these 4 golden rules to keep your NEHMAT jewelry sparkling like new for years:
01
Put It On Last
Apply perfumes, hairsprays, and body lotions before putting on your jewelry.
02
Shower & Sweat Friendly
Our 100% waterproof coating handles fresh water and daily sweat easily.
03
Gentle Microfiber Wipe
Wipe gently with a soft dry cloth after daily wear to remove skin oils.
04
Separate Velvet Storage
Store each piece in its signature NEHMAT pouch to prevent friction scratches.
6. Cleaning & Storage Tips
To clean your jewelry, use lukewarm water and mild soap with a soft cotton cloth. Avoid abrasive sponges, ultrasonic cleaners, or harsh silver polishes which can erode the protective clear seal. Store pieces individually in a cool, dry place.
7. Plating Science
NEHMAT pieces feature a durable hypoallergenic alloy core, electroplated with premium gold finish and sealed with an invisible anti-tarnish protective coating. This advanced coating acts as a barrier against moisture and air, maintaining high-shine luster.
8. Warranty FAQs
Q: Do I need to register my warranty after purchase?
A: No! Your warranty is automatically linked to your Order ID (`#NEH12345`) and starts on the date of delivery.
Q: Is reverse shipping free for approved warranty claims?
A: Yes, NEHMAT covers all replacement shipping charges for approved warranty claims.