At NEHMAT, we aim to deliver high-quality fashion jewelry and ensure customer satisfaction.

This policy outlines the terms and conditions for refunds, returns, and exchanges.

By placing an order on our website, you agree to the terms mentioned below.

2. Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged or defective.
  • The wrong item was delivered.
  • The product is significantly different from its description.

To be eligible for return:

  • The request must be raised within 48 hours of delivery.
  • The product must be unused and unworn.
  • The product must be returned in original packaging with all tags intact.
  • An unboxing video may be required as proof in case of damage claims.

NEHMAT reserves the right to decline returns that do not meet these criteria.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during sale or promotional offers (if marked final sale).
  • Earrings (for hygiene reasons), unless damaged.
  • Customized or personalized products.
  • Items damaged after delivery due to improper handling.
  • Minor color variations due to screen differences.

4. Exchange Policy

We offer exchanges under the following conditions:

  • Wrong item delivered.
  • Size issue (if applicable to specific product category).
  • Damaged or defective item.

Exchange requests must be made within 48 hours of delivery.

Exchange is subject to:

  • Product availability.
  • Successful quality inspection of the returned product.

If the requested product is unavailable, customers may opt for:

  • Store credit, or
  • Refund (as per eligibility).

5. Return Process

To initiate a return or exchange:

  1. Email us at [Your Email] with:
    • Order ID
    • Product name
    • Clear images/videos of the product
    • Reason for return
  2. Our team will review your request within 2–3 business days.
  3. If approved, return shipping instructions will be shared.

Customers must not ship products without approval.

Unauthorized returns may not be accepted.

6. Refund Process

Once the returned product is received and inspected:

  • Refund approval will be communicated via email.
  • Refund will be processed within 7–10 business days.
  • Refund will be credited to the original payment method.

Processing time may vary depending on banks or payment providers.

Shipping charges (if applicable) are non-refundable unless the return is due to an error from our side.

7. Cancellation Policy

Orders can be cancelled only before dispatch.

  • If cancelled before shipment, a full refund will be issued.
  • Once the order is shipped, cancellation may not be possible.

8. Quality Inspection

All returned products undergo a quality check.

Refunds or exchanges will be processed only after approval from our quality control team.

If the returned product fails inspection:

  • It may be shipped back to the customer.
  • Refund/exchange may be denied.

9. Fraud Prevention

NEHMAT reserves the right to:

  • Refuse returns suspected of misuse or fraud.
  • Take legal action in case of false claims.
  • Restrict accounts that repeatedly misuse the policy.

10. Contact Information

For any return, refund, or exchange queries:

📧 Email: abdulkadar@nehmatstudio
📞 Phone:8369364773📍 Address: 1401- C Wing saug baug marol andheri east mumbai 400059